Returns Policy


Return Policy

How long do I have to return an item?

If you are not satisfied with your purchase , you have 30 days from the shipped date to return your order to us for a credit note. Items returned must be unused and in resaleable condition.

If there is a fault we will send out either a replacement, credit note or a refund as you the customer will have the choice once we have recived the item to see the fault.  

Delivery Charges are non-refundable.

Please Note
- Personalised items may only be returned if they are not as described or faulty .

In order to save you time and ensure your refunds/exchanges are processed quickly and efficiently, please see the returns procedure below.

How do I return any unwanted or unsuitable items?

All orders placed can be returned via:

POST - You can send the item(s) back to us.

Please send to 
145 Malvern Crescent
Co Durham